Privacy Policy

1. Introduction

Zenith Estates is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our apartment rental services in Taipei, Taiwan.

By using our services, you agree to the collection and use of information in accordance with this policy. If you have questions or concerns about this Privacy Policy, please contact us at [email protected].

2. Information We Collect

2.1 Personal Information

We collect the following types of personal information:

• Name and contact details (email address, phone number)
• Identification documents (passport, residence permit)
• Employment information and income verification
• Residence preferences and search criteria
• Communication records and correspondence
• Financial information for lease processing

2.2 How We Collect Information

• Through inquiry forms on our website
• During consultation meetings and property viewings
• Via email, phone, or in-person communications
• Through cookies and analytics tools on our website
• From third-party services with your consent

2.3 Legal Basis for Processing

We process your personal data based on:

• Your explicit consent for specific processing activities
• Contractual necessity to provide our services
• Legitimate business interests in operating our services
• Legal obligations under Taiwan law

3. How We Use Your Information

We use your personal information for the following purposes:

• Providing apartment rental search and placement services
• Communicating about properties and service updates
• Processing lease agreements and documentation
• Coordinating property viewings and owner communications
• Conducting market analysis and property matching
• Improving our services and client experience
• Complying with legal and regulatory requirements
• Sending marketing communications (with your consent)

4. Data Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with:

• Property owners and their authorized representatives
• Legal professionals for contract review services
• Translation services for document processing
• Payment processors for financial transactions
• Analytics providers for website improvement

4.2 Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when necessary to protect our legal rights or those of others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity with appropriate safeguards.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encrypted data transmission using SSL/TLS protocols
• Secure data storage with access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Incident response procedures for data breaches

While we strive to protect your personal information, no method of transmission or storage is completely secure. We cannot guarantee absolute security but maintain industry-standard practices.

6. Data Retention

We retain your personal information for the following periods:

• Active client records: Duration of service engagement plus 3 years
• Lease documentation: 7 years after lease termination (tax compliance)
• Marketing communications: Until you withdraw consent
• Website analytics data: 24 months
• Legal compliance records: As required by Taiwan law

After retention periods expire, we securely delete or anonymize your personal information.

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience. We use:

• Essential cookies: Required for website functionality
• Analytics cookies: Google Analytics for usage statistics
• Preference cookies: Remember your settings and choices

You can manage cookie preferences through your browser settings or our Cookie Policy page. Note that disabling certain cookies may affect website functionality.

8. Your Rights

Under Taiwan's Personal Data Protection Act, you have the following rights:

• Right to access: Request copies of your personal information
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure: Request deletion of your personal information
• Right to restriction: Limit how we process your data
• Right to data portability: Receive your data in a portable format
• Right to object: Object to processing for marketing purposes
• Right to withdraw consent: Withdraw previously given consent
• Right to lodge a complaint: File a complaint with supervisory authorities

To exercise these rights, contact us at [email protected]. We will respond within 30 days.

9. Marketing Communications

We may send you marketing communications about our services if you have:

• Provided explicit consent to receive marketing materials
• Previously used our services (legitimate interest basis)

You can opt out of marketing communications at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us at [email protected]
• Adjusting preferences in your account settings

10. Third-Party Links

Our website may contain links to third-party websites, such as property listing platforms or payment processors. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately for deletion.

12. International Data Transfers

Your personal information is primarily processed and stored in Taiwan. In limited cases, data may be transferred to service providers in other jurisdictions. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and adequacy determinations.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this page
• Sending email notifications for material changes

Continued use of our services after policy updates constitutes acceptance of the revised terms.

14. Contact Information

For questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact:

15. Supervisory Authority

If you have concerns about our data processing practices that we have not adequately addressed, you have the right to lodge a complaint with: